Automotive Technician

Joe Winskye — Tue, 04 May 2021 17:32:53 +0000

The role of the Automotive Technician is the heart of our business. You keep the customers on the road safely and provide valuable information to ensure customers drive with confidence. We strive to redefine this industry by providing informative, honest, and ethical service to our customers. Do you like to problem solve? Are you tired of being a number instead of a name? Are you looking for a place to be proud of and feel like you are a valued member of the team? Send us your resume and we can’t wait to meet you!

Requirements

All Technicians must be able to clearly demonstrate their physical and mental ability to perform services as well as detailed minor repairs. They must conduct every aspect of their job in an ethical manner. They must have the ability to explain the work needed to the service advisor/manager and to work well under pressure.

Valid Driver’s License.
Drug free and clean background check.
Keep shop equipment clean and in good working condition.
Clean tools, toolbox and bay(s).
Assist other technicians as needed.
Courtesy checks/inspections.
Communicate with service advisor/manager pertaining to assigned repair order status.
Able to diagnose, inspect, repair, service and/or overhaul vehicle problems and maintenance.
Must commit to continuously educate themselves through industry-recognized classes, seminars, and tests in order to keep up with changes in the industry and new vehicles.
Communicate with service advisors while the vehicle is here, and status update.
Provide a complete and accurate technician’s inspection or notes on concern, write clear stories.
Research vehicle history for needed service maintenance items still outstanding, advising the customers of what is still needed to maintain the health of their vehicle.
All diagnostic procedures, findings, recommendations, parts and services performed will be properly noted and documented.
Attend shop meetings as required.
Review goals with supervisor/owner as set forth in the performance reviews.

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Service Advisor

Joe Winskye — Tue, 04 May 2021 17:30:31 +0000

The role of the Service Advisor starts with the highest level of customer service. The Burg Automotive is known for exceptional customer service, warm friendly greetings, pleasant phone conversations, and above and beyond service. We strive to re-define this industry by providing information rather than pushy sales tactics. Do you enjoy meeting new people? Providing honest and ethical repairs and recommendations for customers? High paced, high energy work atmosphere? Send us your resume and we can’t wait to meet you!

Requirements

A Service Advisor is a liaison between service technicians and customers. Their most important priority is to provide exceptional customer service. They must have the knowledge and experience to describe accurate repairs and maintenance services to customers. Service Advisors provide a complete and accurate estimate with parts and labor utilizing the technician’s inspection or notes on concern.

Valid Driver’s License.
Answering incoming phone calls in a professional yet friendly manner, providing exceptional personalized service to our clients.
Outbound calls include: follow ups on missed calls, missed appointments, voicemails, review of multi-point inspection results and quotes, status updates to customers and calling vendors for sublet and parts as needed.
Review daily work logs to determine flow of work in the shop and schedule appointments accordingly.
Order parts and check in parts.
Check in new customers, update current customer information.
Document the concerns the owner has and ask inquisitive questions to get more clarification on how to duplicate the customer’s concern.
Communicate with technicians on workflow status. (IE: parts are here, parts on the way, customer is waiting, etc…)
Provide a complete and accurate estimate with parts and labor utilizing the technician’s inspection or notes on concern.
Research vehicle history
Maintain the housekeeping of the waiting room and office
Attend Morning and weekly team meetings as required.
Review goals with supervisor as set forth in the performance reviews.

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