The role of the Service Advisor starts with the highest level of customer service. The Burg Automotive is known for exceptional customer service, warm friendly greetings, pleasant phone conversations, and above and beyond service. We strive to re-define this industry by providing information rather than pushy sales tactics. Do you enjoy meeting new people? Providing honest and ethical repairs and recommendations for customers? High paced, high energy work atmosphere? Send us your resume and we can’t wait to meet you!
Requirements
A Service Advisor is a liaison between service technicians and customers. Their most important priority is to provide exceptional customer service. They must have the knowledge and experience to describe accurate repairs and maintenance services to customers. Service Advisors provide a complete and accurate estimate with parts and labor utilizing the technician’s inspection or notes on concern.
- Valid Driver’s License.
- Answering incoming phone calls in a professional yet friendly manner, providing exceptional personalized service to our clients.
- Outbound calls include: follow ups on missed calls, missed appointments, voicemails, review of multi-point inspection results and quotes, status updates to customers and calling vendors for sublet and parts as needed.
- Review daily work logs to determine flow of work in the shop and schedule appointments accordingly.
- Order parts and check in parts.
- Check in new customers, update current customer information.
- Document the concerns the owner has and ask inquisitive questions to get more clarification on how to duplicate the customer’s concern.
- Communicate with technicians on workflow status. (IE: parts are here, parts on the way, customer is waiting, etc…)
- Provide a complete and accurate estimate with parts and labor utilizing the technician’s inspection or notes on concern.
- Research vehicle history
- Maintain the housekeeping of the waiting room and office
- Attend Morning and weekly team meetings as required.
- Review goals with supervisor as set forth in the performance reviews.
